Fire Risk Solutions and Maintenance
Effective Date: January 2026
1. Introduction
Fire Risk Solutions and Maintenance (“we”, “us”, “our”, or “FRSM”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, including our website (firerisks.co.za), WhatsApp communication channel, and other business services.
This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection regulations.
2. Information We Collect
We collect the following types of personal information:
Contact Information: Full name, email address, phone number, and WhatsApp number.
Business Information: Company name, job title, property type, and property location.
Service Information: Details about the fire safety services you require, urgency level, and how you heard about us.
Communication Records: Messages exchanged via WhatsApp, email, or other communication channels.
Technical Information: IP address, browser type, and device information when you visit our website.
3. How We Collect Your Information
We collect your information through the following methods:
• When you message us on WhatsApp
• When you complete a contact form on our website
• When you call us or communicate via email
• When you scan our QR code to initiate a WhatsApp conversation
• When you click on our advertisements on Facebook or Instagram
• When you provide consent verbally during a meeting or phone call
4. How We Use Your Information
We use your personal information for the following purposes:
• To respond to your enquiries and provide information about our services
• To prepare and deliver quotes for fire safety services
• To schedule site assessments, installations, and maintenance appointments
• To provide ongoing customer support and service updates
• To send appointment confirmations and reminders
• To send relevant marketing communications (with your consent)
• To comply with legal obligations and maintain business records
5. How We Store and Protect Your Information
Your personal information is stored securely in our Customer Relationship Management (CRM) system with appropriate technical and organisational security measures. We take reasonable steps to protect your information from unauthorised access, alteration, disclosure, or destruction.
We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
6. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
• With our authorised service providers who assist us in delivering our services
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of others
7. WhatsApp Communication
By initiating a conversation with us on WhatsApp, you consent to receiving messages from Fire Risk Solutions and Maintenance. Our WhatsApp service is powered by Meta’s WhatsApp Business Platform. Your messages and contact details are processed in accordance with this Privacy Policy and Meta’s terms of service.
We may use an automated assistant (chatbot) to help answer your questions and collect relevant information. Human team members are available during business hours (Monday to Friday, 8am to 5pm SAST) for complex enquiries.
8. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the following rights:
Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct or update inaccurate information.
Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
Right to Object: You may object to the processing of your personal information for marketing purposes.
Right to Withdraw Consent: You may withdraw your consent at any time by contacting us.
9. Opting Out
You can opt out of receiving WhatsApp messages from us at any time by replying with any of the following keywords: STOP, UNSUBSCRIBE, or CANCEL. You will receive a confirmation message, and we will cease sending you marketing communications.
Please note that opting out of marketing messages will not affect service-related communications necessary to fulfil any existing contractual obligations.
10. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:
Business Name: Fire Risk Solutions and Maintenance
Website: https://firerisks.co.za
WhatsApp: Message us directly on WhatsApp
Country: South Africa
© 2026 Fire Risk Solutions and Maintenance. All rights reserved.
“Invisible Excellence in Fire Protection”